Legal
Plain language. No tricks. Here's how we work and how we handle your information.
These Terms of Service govern all engagements between Vela Operators and its clients. By entering into a project agreement, proposal, or statement of work with Vela Operators, you agree to these terms.
Vela Operators provides growth consulting, strategy, and digital execution services to small and mid-sized businesses. Specific deliverables, timelines, and pricing are outlined in the individual proposal or statement of work associated with your engagement.
Every engagement begins with a written proposal or statement of work (SOW) that defines deliverables, timelines, and responsibilities on both sides. Work not included in the SOW is out of scope and subject to a separate agreement.
Requests that expand the original scope will be discussed openly. We'll tell you when something is outside the original agreement, what it would cost to add, and let you decide. We don't add costs without your explicit approval.
Our work depends on timely access to the following where applicable:
Delays caused by missing client input may affect project timelines. We'll flag these proactively and won't penalize you for it — but we'll need to agree on an updated schedule.
Monthly retainers are billed at the start of each month. Payment is due within 7 business days of the invoice date. Continued work is contingent on current payment status.
Project engagements are typically structured as 50% upfront at project start and 50% upon completion or a milestone, as defined in the SOW. No work begins until the initial payment is received.
Invoices unpaid after 14 days may result in paused deliverables. We'll always communicate before pausing, and we'd rather resolve it quickly than let it affect your project.
Work already completed and delivered is non-refundable. If an engagement ends early, you'll be invoiced only for work completed up to that point. Any prepaid amounts for work not yet started will be refunded.
Once final payment is received, all deliverables created specifically for your engagement — including website files, marketing materials, strategy documents, and creative assets — become your property.
Vela Operators retains the right to reference the engagement in general terms (e.g., case studies, portfolio mentions) unless you request otherwise in writing. We will never share confidential business data, financials, or identifying information without your permission.
Any tools, templates, frameworks, or proprietary systems we use or develop during an engagement remain the intellectual property of Vela Operators unless otherwise agreed in writing.
We take confidentiality seriously. Any business information shared with Vela Operators during an engagement — including financials, operations, customer data, strategy, or internal challenges — is treated as strictly confidential.
We do not share client information with third parties except where required to complete the project (e.g., a web developer, platform, or tool we're using on your behalf). In those cases, we only share what's necessary and ensure appropriate protections are in place.
If you require a formal NDA before or during an engagement, we're happy to execute one.
Vela Operators's liability in connection with any engagement is limited to the fees paid for the services giving rise to the claim.
We are not liable for indirect, incidental, or consequential damages including lost revenue, lost profits, or business interruption. Business outcomes — including revenue growth, lead generation results, or marketing performance — depend on many factors outside our control and are not guaranteed.
We commit to doing excellent, honest work. But we're consultants, not a guarantee.
Vela Operators is committed to protecting the privacy of anyone who interacts with our business — whether through this website, our contact form, or during an active engagement. This policy explains what we collect, how we use it, and what your rights are.
When you fill out our contact form, we collect your name, email address, business name, website (if provided), and the information you share about your business. This is used solely to respond to your inquiry and, if we move forward, to deliver services.
This website may collect basic analytics data including page visits, referral sources, and device type. This is used only to understand how the site is being used and improve it. We do not sell this data or use it for advertising.
We do not sell your data. We do not share it with marketers. We use it to run our business and serve you — full stop.
We retain contact form submissions and client information for as long as is necessary to fulfill the engagement and meet legal requirements. You can request deletion of your data at any time by emailing us.
You have the right to access, correct, or request deletion of personal data we hold about you. To exercise any of these rights, contact us at the address below.
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If you have questions about these terms, want to request data deletion, or need to discuss anything covered here, reach out directly.
Vela Operators
For legal or privacy inquiries: hello@velaop.com
We respond to all legal and privacy inquiries within 2 business days.